383 Milan Ave Norwalk, OH 44857 419-663-2277
285 Benedict Ave. Norwalk, OH 44857 567-805-4055

Meet the Staff of Smiley Automotive

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Smiley Automotive - Friendly Staff

419-663-2277 - csmiley@smileyautomotive.com

From the moment you step on our lot until the time you drive away in your next vehicle, your buying experience with Smiley Automotive is our number one priority. We appreciate the opportunity to earn your business, from those buying a $1,000 vehicle to those buying a $100,000 vehicle, we will treat you as you are family and help out anyway we can to earn your business. We encourage you to use the expertise and resources of our sales staff; they are here to help you find the right vehicle at the right price. If it is to set up an appointment to test drive a vehicle we currently have or if we can locate the vehicle of your dreams, we can make it happen. With one easy call/text or filling out the contact us form above, we will make your car buying experience simple. Call today to let us start earning your business the Smiley way 419-663-2277 Norwalk main location or 567-805-4137 Norwalk South location by Fisher Titus Hospital. Smiley Automotive Making Car Buying Simple For Over A Decade.

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Jim Neuberger - General Manager

419-663-2277 - jneuberger@smileyautomotive.com

Jim has been in the automotive industry for over 27 years. Before that he played minor league baseball for the Cincinnati Reds and he still has a mean fastball. He has 4 children, his little princess Kami (who is now 19), Alex his youngest super star athlete son (who is now a United States Marine), his Capital University graduate and 4 year athlete Ryan (who now enjoys spending time with my 2 grand daughters Payton and Kailyn), and his hardest working oldest son Justin. Four years ago his oldest son Justin gave Jim his pride and joy grandson Layne Neuberger (who is now 7). His true love is watching his kids grow and participating in sporting events at Edison High School while hanging out in the bleachers with his little buddy Layne. Jim is also involved with the local 4-H programs helping local young boys and girls with learning how to take care of farm animals and understanding the importance of agriculture. He has been with Smiley Automotive ever since we opened the doors in 2005 and his reason for striving for perfection is simple, he loves taking care of customers and making their dreams come true. Jim is an absolute amazing person and team leader that will do everything in his power to help his team and his customers in any way he can.

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Janet McGue - Business / Finance Manager

419-663-2277 - jmcgue@smileyautomotive.com

Janet (Bowers) McGue has been in the Automotive Industry for over 20 yrs. Janet went to Toccoa Falls Bible College in GA and studied communications. Janet being raised as a preacher's daughter has taught her a lot about meeting people, making new friends and always adapting to new situations. She was raised in Norwalk and she and her wonderful husband Larry chose to raise their kids here in the Maple City. She loved watching their daughter Elle and son Matt play Varsity sports for her, and her Mom, and her Grandma's Alma Mater, The Norwalk Truckers. When she is not at the dealership her favorite thing to do is spend time laughing with her family on game night, and going to auctions, festivals, concerts and antiquing. She also loves watching her husband and son play softball for the Chapel. She enjoys being in the business because she can help people in getting the car that they've always wanted. Seeing her customers smile and get excited when they get their nicer, newer car is her favorite part of her job. Her life motto: God gave you a gift of 86,400 seconds in a day, your gift to God is what you do with it.


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Chas Smiley - Marketing Director

419-921-5592 - csmiley@smileyautomotive.com

Chas has been with Smiley Automotive for over 10 years. While working for the family business he commuted to BGSU Firelands for 2 years and then BGSU Main Campus for 2 years to further his education in the business world. After BGSU he came back to the company with a strive to grow the family business, working under the wings of his father Jeff Smiley and great friend Jim Neuberger. From detailing cars, turning wrenches, to sales, and taking the reigns of the dealerships. He has learned every aspect of the company to better understand every position and why everyone plays a very important role in making Smiley Automotive #1 in not only customer support but company growth. Chas spends his free time hanging out with his best friend and son, Aidin Smiley and his beautiful wife, Krystale Smiley. He loves the outdoors, cars, country music and just enjoying the simple things in life like those that matter the most, his family, and friends. His reasoning for continuing his career at Smiley Automotive is simple, he likes putting a smile on each and every customers face while making their dreams come true. One of the largest purchases a person will make in their life is their automobile and he feels honored when people allow him the opportunity to earn their business.

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Ed Ritz - Service Manager

419-663-2277 - eritz@smileyautomotive.com

Ed Ritz has been a part of the Smiley team now for over 7 years. He handles all of the ins and outs of the award winning service department.

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Bob Ferrell - Parts Manager

419-663-2277 - rferrell@smileyautomotive.com

Bob has been a part of the Smiley team for over 8 years now and does an amazing job taking care of our service customers and controlling all of the parts.

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Travis Smiley - Used Car Buyer

567-805-4055 - tsmiley@smileyautomotive.com

Travis has been around the car business his whole life, and full time for Smiley Automotive since June 1st 2014. He has been working for us since we opened our doors December 15th 2005, he has done everything from washing cars, oil changes, selling cars and now buying the cars. Travis went to school at Edison School District until 2008, when he switched to Norwalk St. Paul where he graduated at in 2014. After school he went to Ehove Career Center to become a firefighter, he has obtained his fire 1 and fire 2 licences. Travis is a volunteer firefighter at Townsend Township Fire Department in Collins, Ohio. In his free time he loves to hangout with friends and family, spend time with his wife Chelsey, help a local farm in Milan, go to Summit Raceway Park and go four-wheeling. To Travis you are not just a customer you are family. He inspires to one day to fill in his father's footsteps and run the dealership. One quote travis lives by is “Don’t watch the clock, do what it does just keep going”


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Larry Buckhannon - Sales Professional

419-663-2277 - lbuckhannon@smileyautomotive.com

Larry has been a part of the Smiley Automotive team for over 7 years now. Before joining the team he was a coach for Western Reserve Roughriders, and worked at Tenneco in Milan. Larry was born in California but moved to Ohio with his family when he was in the 4th grade and has been a local resident ever since. In his spare time Larry enjoys spending time with his amazing wife Sarah, beautiful daughter Brooke, and college graduate son Blake. He loves being able to spend time with his family and friends at church and outdoors hunting and fishing where he can teach his children the things his father taught him. Larry enjoys helping others by coaching the young athletes in track and football along with helping out those in need with donating his time to local charities and events. Mr. Buckhannon fits in great with the team here because of his hard work and dedication to go above and beyond to help those in need. "Selling from his heart and not his wallet and the good Lord will take care of you" has been Larry's motto ever since working here because he knows if he does what is right the good Lord will take care of him.

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Jarett Williams - Sales Professional

419-663-2277 - jwilliams@smileyautomotive.com

Jarett has been with our team for over 2 years now but has been learning the business his entire life from his father Dave Williams. Jarett has always been interested in the car business after watching his dad help thousands of people over the years get into the car of their dreams. Jarett grew up in New London Ohio and graduated from New London High School in 2017. On his free time Jarett enjoys spending time with his family and friends along with building his race car that he races at Norwalk Raceway Park. Helping others is something that comes easy to Jarett because he truly enjoys it, from helping others fix their car at the track to helping people get into a nicer newer ride. 

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Karl Armstrong - Sales Professional

419-663-2277 - karmstrong@smileyautomotive.com

Karl has been in the car business for 2 years. After graduating from Elyria High School in 1988 he spent 9 years in the U.S Army and worked for the Department of Homeland Security. He enjoys spending time with his family, writing, and cheering on the Norwalk Truckers on Friday night. Karl is also an ordained Minister who looks at his job in sales a Ministry. Which is why working with the Smiley team comes easy for Karl, it allows him to truly help others with one of their biggest purchases of their lives.

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Larry Becker - Sales Professional

419-663-2277 - lbecker@smileyautomotive.com

Larry has been in the automotive industry for over 13 years. He has always been interested in cars. Larry use to drag race back in the 70's, sold aftermarket accessories to auto and motorcycle stores in the great lake areas for years. After graduating from Norwalk High School he went to work for the family business, Beckers Potatoe Chips. He is Married for over 40 years with 2 wonderful children, one grand beautiful little grand daughter from his daughter and captain Jameson Bligh of the United States Army, married for over 10 years. His son is involved in a large furniture liquidation company that works coast to coast with furniture store owners. When not working Larry and his wife love to travel and spend time with their friends and family. Larry fits in perfect with our Smiley team because of his caring and kind heart, always willing to help anyone in need :).

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Carl Dahm - Lead Technician

419-663-2277 - cdahm@smileyautomotive.com

Carl has been a Master Mechanic for Smiley Automotive for over 9 years now.

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Mike McCoy - Certified Master Technician

419-663-2277 - mmccoy@smileyautomotive.com

Mike has been with our Service department for over 2 year now. He is a 29 year ASE Master Technician certified in Chrysler, Ford Master Senior, Volvo Master Senior, and Nissan Master Technician. Mike loves to work on vehicles and really enjoys working here because it gives him the chance to help others the right way and able to do it at a place that doesn't over charge their customers. On his free time he enjoys hunting, fishing, being outdoors or spending time with his wife and 4 children.

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Thomas Blankinsop - Certified Mechanic

419-663-2277 - tblankinsop@smileyautomotive.com

Thomas Blankinsop has been a part of the Smiley Automotive team for almost 5 years now. He has over 10 years of experience in the Automotive Field with 3 different College Degrees and an ASE Certification. Thomas has had a love for working on cars ever since he was a little boy working on cars, go carts, four wheeler, and anything with a motor. He loves to spend time with his family, taking care of his wife and kids taking them for walks in the woods and just being together. On his spare time Thomas enjoys being outdoors, getting dirty and going fast having fun while getting the job done. 

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Mike Ollie - Mechanic

419-663-2277 -

Mike has been with the Smiley team for a little over 2 years now. He loves working on cars and spending time with his wife. Mike went to Penta Career Center and Ehove for Auto Tech, working on cars all through high school learning the skills of the trade. In his spare time Mike enjoys hunting, fishing, riding motorcycles and spending time with his loved ones.

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Amie Sherar - Detailer

419-663-2277 - asherar@smileyautomotive.com

Amie has been with the Smiley Automotive team for over three years now. Her and her husband have 2 beautiful kids and she loves spending time with them and being outdoors hiking, fishing and camping. Before joining our team Amie was a stay at home mom raising her children. She enjoys detailing because it gives her the gratification taking a dirty vehicle and making it pristine inside and out. 

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